Operations Manager

The Plymouth Area Coalition for the Homeless (PACH) is looking for an experienced Operations Manager who is passionate about helping others and wants to make a difference in their community. If you’ve got a heart for social justice and a mind for operations, we would love to hear from you.
About Us:
At PACH, our mission is to empower families and individuals by providing the essentials they need—shelter, food, and resources to help them achieve independence. We’re guided by compassion and a commitment to social justice, and we believe that everyone deserves a chance to build a better future. If you’re ready to join a team that’s all about making a positive impact, you’ll feel right at home here.
Your Role: As the Operations Manager, you will work alongside our CEO to lead and manage our daily operations. Your leadership will help ensure that our programs run smoothly and effectively, making a meaningful impact on the lives of those we serve.

Key Responsibilities:

• Operations: Meet weekly with the CEO to review operations and align organizational goals. Identify areas for improvement in our operations and propose actionable solutions to enhance performance.

• Administrative Support: Assist with various administrative tasks, including hiring processes, state invoicing, banking, and managing donations and deposits.

• Facilities Management: Oversee purchase and inventory of supplies and equipment, ensuring everything is well-stocked and organized. Maintain facilities management for on-site locations.

• Program Lead: Oversee the Children’s Holiday Fund Program and manage volunteer efforts, ensuring a rewarding experience for all involved.

Required Qualifications:

• Education & Experience: A bachelor’s degree in a related field with 2 years of operations management experience or 5+ years of operations management experience.

• People Skills: Comfortable working with a diverse group of individuals, adaptable to changing environments.

• Resilience & Initiative: Strong problem-solving skills and the ability to thrive in dynamic situations.

• Passion for Nonprofit Work: A genuine commitment to making a positive impact in the community and the ability to connect daily tasks to the broader mission of the organization.

• Certifications: CPR and First Aid certification (training provided by PACH).

Preferred Qualifications:

• Experience working within the social services space and providing basic needs support.

Physical Requirements:

• Ability to stand, sit, and walk for extended periods.

PACH is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Residential Support Staff

The Plymouth Area Coalition is looking to add Residential Support Staff to our growing team. Residential Support Staff are vital to the successful operation of the Coalition and our programs. In this role, Residential Staff work to ensure a supportive, welcoming environment for all clients.

These responsibilities include;

  • Maintaining the safety and security of the shelter, enforce shelter rules
  • Smooth Functioning of the shelter during assigned shift
  • Communicate and document personal observations, concerns regarding client behaviors to appropriate staff.
  • Monitor shelter security including parking lot, surveillance cameras, doors, etc.
  • Maintain privacy of clients in accordance with Plymouth Area Coalition for the Homeless policies, and as required by law.
  • Respond effectively to emergency situations, document and communicate appropriately in accordance with the Plymouth Area Coalition for the Homeless Employee Handbook
  • Reports To: Re-housing Case Manager

Qualifications of Residential Support Staff:

  • High school diploma required
  • Highest level of professionalism and integrity with clients, fellow staff members and the general public
  • Microsoft Office proficiency required.
  • Must bring a positive attitude and work well with teammates

Reports To: Re-housing Case Manager